We want you to be completely satisfied with your purchase from Minitech IT Solutions Pvt Ltd. If for any reason you are not satisfied with the product(s) you received, we offer a comprehensive refund policy to ensure your peace of mind. Please review the following guidelines to understand the eligibility and process for requesting a refund.
Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
The request for a refund must be made within 2-3 days from the date of delivery.
The product(s) must be in their original condition, unopened, and unused.
Products that are exempt from refunds include [list any exceptions, such as perishable items or personalized products].
If you meet the eligibility criteria for a refund, please follow these steps to initiate the refund process:
Contact our customer support team or submit a refund request through your user account.
Provide the order details, including the order number, product(s) to be returned, and the reason for the refund.
Our team will review your request and provide you with instructions on how to proceed.
Once we receive the returned product(s) and verify their condition, we will process the refund.
The refund will be issued using the original payment method, and the processing time may vary (5-7 business days) depending on your financial institution.
Return Shipping Costs
If the return is due to a product defect, incorrect item shipped, or our error, we will cover the return shipping costs. However, if the return is due to a change of mind or other non-defective reasons, you will be responsible for the return shipping costs.
Please note that certain products may be non-refundable or subject to specific conditions. These exceptions will be clearly stated on the product page or communicated to you during the purchase process. Additionally, any shipping charges incurred at the time of purchase are non-refundable.
We recommend carefully reviewing the product description, specifications, and refund policy before making a purchase. If you have any questions or need further clarification, please contact our customer support team, and we will be happy to assist you.